Agile2011

Agile methods bring individuals working together in a more intimate environment than other methods. It requires different skills to make it work. Giving and receiving effective feedback is a powerful tool to improve collaboration in teams and organisations yet our organisations teach us little about this important topic. We are surrounded by poor examples all the time.We'll explore some simple rules for giving and receiving feedback, observe how most people give ineffective feedback to others and illustrate examples of applying the rules to make it more effective.
http://submit2011.agilealliance.org/files/session_pdfs/PatKua-TighteningTheFeedbackLoop.pdf